Thanks for choosing B3’s products!

The warranty period will take effect on the day of delivery date or invoice date. Please be aware that the warranty only applies to those products that experience failure when operating on the recommended environments and guidelines. B3 will not be responsible for failures caused by intentional damage or improper usage.

I. Warranty Compliance
a. Products purchased from a regular B3 channel.
b. Defective products should be with complete label, including barcode, and model name.
c. For out-of-warranty products, B3 will charge related fees, and offer another 3-month warranty.

II. Warranty Duration
One-year Warranty
After the installation.
18 months’ warranty
Based on delivery time

III. Repairing Guidelines
Customers with B3 manufactured products are entitled to repairing and replacements during the warranty period. If you meet problems, please contact B3 technical support as first step. B3 VALVE will report the product condition and the problem within 5 workdays upon receiving the complaint and start working out one solution.

IV. Remarks
For the below situations, the warranty will void or warranty terms do not apply.
a. The product is not used as to the guideline or instruction, or the product is used in too severe environments, which are beyond the features of product.
b. Nature force damages the product, such as flood, earthquake, thundering, typhoon or by artificial, such as slashing, ruinous test.